May 20 Outdoor Visits With Residents

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What you need to know about outdoor visits and LTCC Residents

Planning the in-person outdoor visits has turned out to be a little more complex than we anticipated. We have been confirming who will be the one person designated by the Resident or the Legal Decision Maker to assume the role of the Designated Essential Visitor (DEV) for each of our 153 residents and provide as much detail as possible to this individual so they are fully informed. This individual has a key role in working with our team at St. Michael’s to schedule visits as outlined in the Alberta Chief Medical Officer of Health Order-14 issued on April 28, 2020. If you wish to see this and other Orders in detail, they are available on the Government of Alberta webpage. It is these Orders that we follow as we must adhere to the guidelines as set down by the Chief Medical Officer of Health.


We appreciate how much you are looking forward to visiting with your loved one and we know the Residents are just as excited to see you! Given that Long-Term Care Residents are among the most vulnerable to the serious health effects from exposure to Covid-19, it is truly vital that we ensure that all visitors who may be coming to the site understand what needs to happen before and during the visit to keep everyone safe. We know you want this same outcome and are committed to work with us to take the necessary precautions to protect all involved.

Once availability for a scheduled visit has been confirmed with each Designated Essential Visitor, all Resident names will be entered in a draw for the 1st and 2nd floors. Resident names will be drawn at random and scheduled for the next available preferred time as was indicated by the DEV. Draws will occur in an alternating manner between the floors. The DEV will be informed of the scheduled visit time.


Visits will take place on Monday’s, Wednesday’s, Friday’s at the following times:





We share the courtyard space with residents of Millennium Pavilion and our schedule has been developed so everyone can have some time outdoors. With time and more experience we will adjust the schedule if needed. With current resourcing evening and weekend appointments are not yet possible.

Visits may include a MAXIMUM of THREE people which includes your loved one/Resident, the Designated Essential Visitor and one other person identified by the DEV.

Visits will be held in the Family Garden (between LTC and Millennium Pavilion buildings) or on the patio along the cafeteria.

For the initial outdoor visit, visiting time with the Resident will be 20 minutes. We hope to extend this to 30 minutes in subsequent weeks as everyone becomes more familiar with the process.

Once we determine the first visit schedule we will have a better indication of how often these visits can take place. We will do our best knowing that everyone would like to visit as often as possible.

The same guidelines apply for children – they are allowed as the second visitor with the DEV but they must be able to independently maintain social distancing and wear a mask at all times.

Yes! We know everyone is being careful but please, to keep your loved one safe, during the visit you must keep your mask on all the time, remain over 6 feet apart at all times, and do not pass anything to the resident, even photos or paper items. We will provide the mask for the first visit to ensure everyone is aware of the type of fit needed for a mask. Every visitor is required to bring their own mask on subsequent visits.

Visits are subject to weather conditions. If you are not sure, please call the COVID-19 Outbreak status phone line (780.472.4514) before coming to St. Michael’s.

If you are not feeling well on the day of your scheduled visit or if you have any of the COVID-19 symptoms which are new or unusual for you – it is important to stay at home. Do not come to St. Michael’s. If for whatever reason you cannot make it, please contact Meagan at or 780.472. 5621, ext. 3409

Please arrive on time to the HERITAGE HALL Entrance (just west of the main long term care centre doors) and bring a pen with you. You will need to practice social distancing while waiting in line, sanitize your hands, apply a mask, record your arrival (and then your departure time when you leave), complete a health screening questionnaire and temperature check, and if everything is in order you will then be escorted to the location of your visit. Your loved one will then be brought outside to join you.

When the visit time is over, Staff will inform you whether the Residents or family members are to leave the area first. You will be escorted back to the Hall entry to sign out

Please note that no food or drinks are provided, and no food or drinks may be brought to share with your loved one.  Also there will not be any public access to washrooms during your visit so please plan accordingly.

As a quick reference, please note that the COVID-19 Symptoms updated as of May 8, 2020

Symptoms are:

  • Fever (37.8°C or higher)
  • Shortness of breath / difficulty breathing
  • Nasal congestion
  • Sore throat
  • Chills
  • Nausea / Vomiting / Diarrhea
  • Headache
  • Cough
  • Runny nose or sneezing
  • Hoarse voice
  • Difficulty swallowing
  • Muscle Aches
  • Feeling unwell / Fatigued / Malaise
  • Loss of sense of smell or taste
  • Conjunctivitis (pink eye)
  • Altered mental state

We understand this seems like a lot, but these steps are necessary to keep your loved ones safe and allow your family to spend this precious time together. We know it will lift everyone’s spirits!

As always, thank you for your support, understanding, patience and diligence!