Family Update Millennium Pavilion April 17

Here to keep you updated! St. Michael’s family updates/news as things change and evolve. Links to information and resources can be found on

The past 2 weeks of our lives have continued to be uncertain and challenging as we continue to fight this pandemic. We apologize for the length of this message, but there are many details and updates to share.

We continue to accept deliveries of essential items, groceries, laundry etc., but ask that you please follow these guidelines when making deliveries:

  • Please try to limit deliveries of items to once per week if possible. Unfortunately, we are struggling to accept and deliver items to the same residents, several times a week.
  • While your loved one may enjoy an occasional coffee shop coffee/donut or fast food meal delivery from you, please limit this to once per week.
  • Please avoid delivering your items during mealtimes as staff are not available then to accept and deliver the items during that time.
  • Home-made food/treats cannot be accepted at this time.
  • Please label your items with the resident room number before placing on table outside the doors.

As we continue to receive updated orders from the Chief Medical Officer of Health (Dr. Hinshaw), the focus seems to be on taking extra measures to keep our seniors safe and healthy. With each new order, we make changes to some of our practices.

Significant changes from the most recent order involve having our staff wear a procedural mask continuously while on shift and, also, having staff with multiple jobs work only at one site. We have already implemented the continuous masking and are working with AHS and other operators on implementation of the single-site worker matter.

Precautionary measures are being taken to identify, test and treat any suspected Covid cases amongst our residents. One way we are doing this to monitor the health of all our residents on a regular basis. The temperatures of each resident are being checked and recorded by staff daily. Staff are also checking residents for any Covid-related symptoms daily. We have also asked our more independent residents to perform self-checks twice daily for these symptoms as well and report them to our staff.

Symptoms we (and residents themselves) check for are:

  • Fever (37.8°C or higher)
  • Cough
  • Shortness of Breath / Difficulty Breathing
  • Runny Nose or sneezing
  • Nasal congestion
  • Hoarse voice
  • Sore throat
  • Difficulty swallowing
  • Chills
  • Muscle Aches
  • Nausea / Vomiting / Diarrhea
  • Feeling unwell / Fatigued / Malaise
  • Headache

Please note – if any resident or staff member exhibit any symptoms, they are tested (swabbed) as quickly as possible.

Another recent change to our practice has been how Public Health determines whether or not a facility is placed on Covid-19 Outbreak.  Updated standards were announced and the intent of these standards is to help ensure that those living and working in congregate settings (such as this facility) where there is suspected, probable or confirmed Covid-19 outbreak are kept as physically safe as possible, mitigating the risk of further spread of Covid-19 within the site.

Outbreak classifications are now as follows:


    • Suspected COVID-19 outbreak is defined as: One resident or staff member who exhibit any of the symptoms of COVID-19


    • Probable COVID-19 outbreak is defined as: Two or more individuals (staff or residents) who are linked with each other who exhibit any of the symptoms of COVID-19. Individuals who are linked means they have a connection to each other (e.g. share a room, dine at the same table, received care from the same staff member, etc.)


    • Confirmed COVID-19 outbreak is defined as any of the following: Any one individual confirmed to have COVID-19, including: Any resident who is confirmed to have COVID-19. Any staff member who is confirmed to have COVID-19.


With these updated Outbreak standards, this means that if any residents or staff member show ANY sign of symptoms, the facility is placed on Covid-19 Outbreak. Because there are so many possible Covid-19 symptoms, it is likely that our facility will regularly be on some status of Covid-19 Outbreak until these pandemic measures are relaxed.

Currently we do not have any confirmed cases of Covid-19 at this facility.

Millennium Pavilion is currently on Suspected Outbreak (as per definition above). We will continue to update you as our Outbreak status changes.

We know that it has been difficult for all our residents these past few weeks, being cooped up and restricted on their activities. We hope that with the warmer weather on the horizon, we will be able to conduct some small group activities outdoors, allowing the residents to enjoy that long-awaited spring air and sunshine.

Thank you for your continued support and understanding of all the measures we have put in place to keep your loved one healthy and safe. We will continue to do our best and will get through this together.