October 16 Visitation Guidelines

Here to keep you updated! St. Michael’s family updates/news as things change and evolve. Links to information and resources can be found on smhg.ca/covid19

October 16, 2020 Visitation Access Guidelines

These visiting guidelines have been revised to reflect both the most recent Order’s issued as well as the change in weather. What has not changed is that critical public health safety measures must be implemented and observed by all persons to prevent the spread of Covid-19.


The following guidelines for both indoor and outdoor visits with Residents of St. Michael’s Long Term Care Centre have been developed with input from, and taking into account the risk tolerance level, as expressed by residents, families and staff. Risk tolerance levels are not static and must be reassessed in consultation with residents, families and staff a minimum of every three weeks or as risk conditions change.


Please review this information as it is important that we adhere to the guidelines as set down by the Chief Medical Officer of Health.

Designated Family/Support Persons

Each Resident or alternate decision maker is to confirm up to two (2) Designated Family/Support Persons who will be recognized as part of the Resident’s care team and supported as essential to maintaining the Resident’s mental and physical health.


These persons shall be at least 18 years of age (unless there are exceptional circumstances to be considered) and may be a family member, friend, companion, support worker, legal guardian or any other person identified by the Resident or alternate decision maker.


If the DF/SP will be away and need a temporary change, please contact us.

Outdoor Visits Now Moved to Heritage Hall

We are fortunate to have a space like Heritage Hall where we can accommodate visits throughout the winter months. These visits will continue using outdoor visiting guidelines as set out in previous Orders, however to adjust to the space we have to reduce the maximum number of visitors at once time from Four (4) to Two (2) plus the Resident

Anyone can come for the scheduled ‘outdoor’ visit and the Designated Family/Support Person(s) does not have to be present. All these visits will continue to be scheduled and staff supervised, and will take place on Monday’s, Wednesday’s, Friday’s at the following times:

11:10 am – 12:00 pm

1:30 pm – 2:20 pm

2:30 pm – 3:20 pm

3:30 pm – 4:20 pm

Unless contacted, your outdoor visit day and time will remain the same in Heritage Hall

Now that we are in Heritage Hall, and to accommodate all Residents and visitors, visits may include a MAXIMUM of TWO (2) people plus your loved one/Resident. Designated Family/Support Persons are not required to be present for these visits but are responsible for informing visitors of all guidelines

Visits will be held in Heritage Hall using outdoor visit guidelines.  Screening and entry will be through the Heritage Hall doors on 139 Avenue. The Hall has been marked with ‘X’s’ appropriately distanced for 3 different visits to happen at one time.

Visiting time with the Resident will be approximately 30 – 45  minutes

At this time, visits will continue to take place once per week for each Resident

Children are allowed as one of the two (2) visitors but they must be able to maintain social distancing or wear a mask at all times

Yes! To keep your loved one safe, during the visit you must keep your mask on at all times.  Every visitor will be provided with a surgical procedure mask when you go through the screening process at entry.

If you are not feeling well on the day of your scheduled visit or if you have any of the COVID-19 symptoms which are new or unusual for you – it is important to stay home. Do not come to St. Michael’s.  If for whatever reason you cannot make it, please contact Meagan at mwray@smhg.ca or 780.904.2739

Please arrive on time to the HERITAGE HALL Entrance (just west of the main long term care centre doors) and bring a pen with you. You will need to practice social distancing while waiting in line, sanitize your hands, apply a mask, complete a health screening questionnaire and temperature check, and if everything is in order you will be able to enter the Hall

  • The Designated Family / Support Persons are responsible to inform all visitors of the guidelines for outdoor visits
  • Drop In visits are not allowed
  • No food or drinks are provided for visitors
  • No food or drinks are to be shared together with Residents during the visit
  • There will not be any public access to washrooms during your visit

Indoor Visits

The two (2) confirmed Designated Family/Support Persons are able to attend for indoor visits unless there are extenuating circumstances

Extenuating circumstances include:

  • End of life is approaching (Resident is recognized as likely being within last 4-6 weeks of life)
  • Significant change in Resident’s health status has occurred with the Resident’s health suddenly compromised
  • Legal or financial matters that necessitate a visit with someone other than a DF/SP

Whenever extenuating circumstances exist, other visitors are able to attend indoor visits. Extenuating circumstance visitors may include other family, friends, accompanied minors, support persons or professionals

Visits may include a maximum of the two (2) Designated Family/Support Persons if the Resident is in a private room, or only one (1) Designated Family/Support Person if the Resident is in a semi-private room

Visits will be held in the Resident room. If a Resident is in a semi-private room, only one (1) family can visit at a time

Visits will be pre-arranged and can be for up to the full time allotted below but to ensure a safe number of people on site at once, visitors must arrive and leave within the allotted time. All scheduled visits Monday to Friday at 5:45 pm must arrive punctually as the doors will be locked by 6:00 pm when reception staff leave for the day. Nursing staff will not be able to come open the door for visitors who are late.

Monday to Friday

9:00 am – 11:00 am

11:00 am – 1:00 pm

3:45 pm – 5:45 pm

5:45 pm – 7:45 pm

Saturday and Sunday

9:00 am – 11:00 am

11:00 am – 1:00 pm

1:00 pm – 3:00 pm

3:45 pm – 5:45 pm

To pre-arrange the visit please contact:
Lia N. 780-472-4790 / LNudelman@smhg.ca for Residents on the 1st floor,
or  Tatsiana H. at 780-472-4795 / THaidukevich@smhg.ca for Residents on the 2nd floor

At this time, two Resident visits per time slot will be scheduled in each wing (red, blue, green), and these visits are in addition to scheduled outdoor visits. The schedule will remain the same from week to week

Yes! To keep your loved one safe, during the visit you must keep your mask on at all timesEvery visitor will be given a surgical procedure mask when you arrive and go through the screening process at entry. No other masks are allowed to be worn by visitors, family or staff

If you cannot make the scheduled indoor visit time, that is fine. You do not need to notify anyone. However, please do not come at any other time – you will have to wait until your next scheduled visit to come on site

If you are not feeling well on the day of your scheduled visit or if you have any of the COVID-19 symptoms which are new or unusual for you – it is important to stay at home. Do not come to St. Michael’s

Please arrive at the main Long Term Care Centre entrance. You will need to practice social distancing if there are others waiting to enter, sanitize your hands, apply a mask, record your arrival, complete a health screening questionnaire and temperature check and then proceed to the Resident’s room where you will remain for the duration of the visit

  • While on site for an indoor visit, you cannot visit any other Residents besides your loved one, nor go to other areas of the site besides the Resident room
  • Drop in visits are not allowed – all visits must be pre-arranged
  • All visitors are asked to help keep Resident rooms disinfected. When you go through screening, you will be given a bag with cloths to wipe down all surfaces you have touched in the Resident room during your visit. Used and clean cloths, and the plastic bag, can be dropped off in designated laundry baskets by the screening area as you exit
  • No food or drinks are provided
  • No food or drinks are to be shared between the Resident and visitor
  • No food is to be consumed during the visit by the visitor as you are to remain masked at all times
  • If visitors do not comply with the guidelines, visitation privileges will be suspended for 3 weeks before reviewing whether it is possible to schedule visits

Under the new Order visitors might engage in physical touch, ie holding hands, but with this comes an increased risk of transmission. Visitors must follow the rules, wear a mask continuously, and wash hands before and after physical touch

Visitor Requirements

All visitors must:

  • Be healthy and not be experiencing any Covid-19 symptoms
  • Be vigilant in protecting the resident by practicing physical distancing, wearing masks in public, following proper hand hygiene, restricting visitors in your own homes, limiting travel in your daily lives, not visiting if these practices are not being met (see Covid Exposure and Risk Information attached)
  • Adhere to the schedule as coordinated by the designated family/support person and arrive on time
  • Adhere to and respect visitation guidelines and general rules.

Additional Information

Dogs on a leash are now allowed for indoor visits. Due to Resident and staff allergies, cats are not allowed at this time.

  • Before visiting, please provide all up-to-date vaccination records for your dog and submit this information to front reception
  • All dogs must be on leash. Ensure that the leash is no longer than 4 feet
  • You – the pet owner – must be with the dog at all times
  • It is the responsibility of the pet owner to bring soaker pads and bags to properly clean up after the pet performs any act of elimination and to properly dispose of the bag and contents
  • Dogs are to be with you in the Resident room at all times during your visit and is not to wander to other areas
  • Please ensure your loved one has given you permission and is okay for you to bring your dog on a visit

While the new Order allows for flowers and food to be delivered for Residents, we discourage outside food unless it is an individual serving.  If visitors wish to bring fresh fruit/food for an indoor visit, it should be enough for an individual serving with no ‘leftovers’ for refrigeration or future service.  As always, we discourage flowers for Residents on the 2nd floor as they may attempt to consume them


While you are welcome to bring food or a treat for your loved one, you are not to share this food and eat together.  Please remember that you are to be continuously masked and so it is not appropriate, or safe to share food


Please note all other items coming into the facility will still follow the current policy

If the facility is on Outbreak (Covid-19 or other), visitations will be subject to further restrictions

As outlined in CMOH Order 32-2020, “it is imperative that residents remain vigilant in their actions to protect themselves and others around them from COVID-19. Residents remain at extremely high risk for severe outcomes if they are infected with COVID-19

Residents who are not required to isolate/quarantine are encouraged (but not required) to stay on the facility’s property, except in the case of necessity. It is recommended that residents not participate in unnecessary outings however, they may still choose to do so.”

Should a resident choose to go out, for any purpose, you are to contact the Director of Resident Care to discuss further

This is a lot of information, but these steps are necessary to keep your loved ones and you safe and allow your family to spend this precious time together.

As always, thank you for your support, understanding, patience and diligence!